Receive client tickets and turn them into a workflow

paladin.mx combines a helpdesk with a cloud work management platform to plan, organize, and track projects, tasks, tickets, and operational workflows in one place.

Capabilities How it works

How the workflow moves inside paladin.mx

The process starts with a shared operational view, continues in a Kanban flow where work is assigned and advanced, and lands in a project workspace where each delivery is tracked in detail.

app.paladin.mx/workspace

1. Operational overview

The team starts here to review incoming work, active priorities, and the overall status of the operation from a single dashboard.

app.paladin.mx/kanban

2. Work in progress

From there, tickets and tasks move through the Kanban board, where each item is assigned, updated, and advanced by the responsible team.

app.paladin.mx/projects

3. Project execution

When the work needs deeper follow-up, the team opens the project workspace to organize deliverables, track details, and keep execution aligned.

From the client ticket to coordinated team execution

Share a URL with your clients to receive requests, let the platform assign them automatically, and then collaborate with your team using boards, lists, tasks, operational KPIs, velocity metrics, client satisfaction, and centralized performance tracking.

paladin.mx operational flow92%

1

Ticket intake

Share a URL so your clients can create tickets and requests through a centralized channel

Active

2

Team routing

Each ticket is assigned to the right team and can be distributed by priority

Stable

3

Work execution

Turn tickets into tasks, lists, and boards to manage collaborative execution

Live

4

KPIs and performance

Measure velocity, client satisfaction, response times, and team performance

Visible

Join the whitelistonline

Join the whitelist

Request access to the paladin.mx whitelist and tell us a bit about your team. We are opening access in stages and prioritizing teams with active support and operations workflows.